Our flower shop tries to deliver the flowers and leaves a "sorry we missed you" note if the recipient is absent, the flower shop will then try to reach the recipient by telephone. If the florist was unable to deliver the flowers, or was unable to reach the recipient within 24 hours, then he will inform us of the unsuccessful delivery and you will in turn be informed by telephone or by email. If the recipient is absent then the florist may leave the flowers with third parties (e.g. the neighbours, the reception, the gatekeeper, the funeral director, etc.) who will guarantee the delivery of the flowers to the recipient. This also applies to all accompanying goods (gift, letter, etc.) that were entrusted to the florist.